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What is the cost
of your service?
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We charge a percentage of the
COLLECTIONS for the practice. We consider ourselves strategic
partners in success. Our fees are based on our performance unlike
many services whose fees are based on gross revenue or on a per
claim fee.
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What are
the advantages to filing claims electronically?
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By filing as many claims electronically
as possible, we can dramatically reduce the amount of time in
which your insurance payments are processed. Electronic filing
also allows us to monitor and correct any filing issues (such
as incorrect policy numbers) and resubmit the claims in less time
than awaiting a paper denial form. The bottom line is enhanced
cash flow.
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Where will
our payments go?
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All payments are sent directly
to your office or an address you designate. (Lockbox, for example.)
Any under payments or denials are then followed up on by our professional
patient account representatives.
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How do
we enter patient demographics, transaction information or payments?
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We can provide as much or as little
service as our clients need/want in this area. Utilizing our ASP
service, you can run your entire practice from our servers with
as little as one PC and Internet service. Our remote access allows
you full access to our patient accounting and scheduling software.
Or, don't want to deal with a computer at all? We can enter all
of your data for you from the forms and information you provide,
or any level of service in between!
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How do we
check patient balances or account information?
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Having access to the same system
in real time, you have full access to all of your patient data
at all times. We can also limit what information your employees
are able to view utilizing the security features of our software.
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How quickly
can you start billing once the contract is signed?
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Normally, it takes approximately
two weeks to set up our billing system. Filing claims on paper
begins immediately after that and continues while we then proceed
through the electronic claims submission application process which
can take 4-6 weeks.
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Where
does the patient call if they have a billing question?
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All calls are handled by our patient
account representatives through our call center. This is designed
to reduce the number or calls your office receives regarding claims
or patient statements. Our call center is open from 8 AM to 5
PM central time Monday through Friday excluding national holidays.
All conversations regarding billing inquiries (patient or insurance)
are noted on the patients account and may be viewed at any time
from your office.
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Do you provide
reports about my accounts receivable?
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Our clients have real time access
to our billing systems which offer many accounts receivable and
practice analysis reports. We also upon request can design custom
reports specifically designed to meet the needs of your practice.
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How can I contact
you if I would like more information or want to sign up?
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